![]() There are two main questions to ask when managing a queue: Which customer to serve next? and How are your customers behaving in a queue? Common Types of Queue Discipline Once you know how long it takes to serve each customer, you can figure out a random distribution of service durations called the service pattern. For multi-channel systems, the servers can be in a series (a separate queue for each server) or parallel (one queue for all servers). What is your service and what resources do you need?ĭepending on the number of available servers, you can have a single-channel system (one server) or a multi-channel system (many servers). These are the questions that will help you formulate a random distribution of intervals known as the arrival pattern. Think of banks or shopping checkout counters.ĭo they arrive individually or in groups? What is the time interval between two successive arrivals? Is this dependent on the time of the day?
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